Privacy policy

Privacy Policy (Direct Consumer Sales)

Last Updated: 20/02/2026

Alevere Nutrition Limited (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal information when you purchase products, visit our website, or interact with our marketing and affiliate programmes.

1. Who We Are

Alevere Nutrition Limited is the data controller responsible for your personal data collected through direct consumer sales.

Registered Address:
Unit 1 & 2 The Silverlink Business Park
Kingfisher Way
Wallsend
NE28 9ND

Email:
info@alevere.com

2. Information We Collect

We may collect and process the following personal data:

Information You Provide

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details
  • Customer service communications

Automatically Collected Information

When visiting our website, we may collect:

  • IP address
  • Device information
  • Browsing behaviour
  • Cookies and tracking identifiers

3. How We Use Your Information

We use personal data to:

  • Process and fulfil orders
  • Arrange delivery
  • Manage customer accounts
  • Provide customer support
  • Prevent fraud
  • Manage affiliate commissions
  • Improve our website and services

Legal Basis for Processing

  • Performance of a contract
  • Legitimate business interests
  • Legal obligations
  • Consent (where required)

4. Payments

Payments are processed securely by authorised third-party payment providers.

These may include:

  • Stripe
  • Klarna
  • Clearpay
  • PayPal
  • Card payment gateways

Alevere Nutrition Limited does not store full payment card details.

Payment providers process data according to their own privacy policies.

5. Delivery and Fulfilment

We share necessary information with delivery and fulfilment partners to complete your order.

This may include:

  • Courier companies
  • Warehouse fulfilment providers

Only information required to complete delivery is shared.

6. Marketing Communications

Where you have opted in, or where permitted under legitimate interests, we may contact you by:

  • Email
  • SMS
  • Other electronic communications

Marketing communications may include:

  • Product updates
  • Offers
  • Affiliate promotions
  • Educational content

You may unsubscribe at any time using the link in communications or by contacting us.

7. Affiliate and Promotional Tracking

Orders placed through affiliate links or promotional campaigns may use tracking technology to attribute commission payments.

This may include cookies or referral identifiers.

Affiliate partners do not receive personal customer information unless required to process a transaction or where consent has been given.

8. Advertising and Analytics

We may use cookies, pixels, and similar technologies to understand how customers use our website and measure advertising performance.

These may include platforms such as:

  • Meta (Facebook and Instagram)
  • TikTok
  • Google Analytics

These technologies may collect information about browsing behaviour and interactions with advertisements.

You can control cookie preferences through your browser settings or cookie consent tools.

9. Customer Profiling and Personalisation

We may analyse purchasing history and website behaviour to:

  • Personalise marketing communications
  • Recommend products
  • Improve customer experience

This does not involve automated decisions that produce legal or similarly significant effects.

10. Sharing Information

We may share personal data with:

  • Payment providers
  • Delivery partners
  • IT and hosting providers
  • Marketing and analytics platforms

We do not sell personal data.

11. International Transfers

Some service providers may process data outside the United Kingdom or European Economic Area.

Where this occurs, appropriate safeguards are in place to protect personal data in accordance with UK GDPR.

12. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling orders
  • Legal obligations
  • Accounting requirements
  • Resolving disputes

Transactional data may be retained for up to 7 years for financial compliance purposes.

13. Your Rights

You have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to marketing communications

Requests can be made by contacting:
info@alevere.com

You also have the right to complain to the Information Commissioner’s Office (ICO).

14. Cookies

Our website uses cookies and similar technologies to:

  • Enable website functionality
  • Analyse traffic
  • Personalise advertising

Please refer to our Cookie Policy for further information.

15. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, or disclosure.

16. Changes to This Policy

We may update this policy from time to time.

The latest version will always be available on our website.