Refund policy
Delivery & Returns Policy (Direct Consumer Sales)
Alevere Nutrition Limited
Last Updated: 20/02/2026
At Alevere Nutrition Limited, we want you to feel confident ordering from us. This policy explains delivery timeframes, cancellations, returns, and refunds for customers purchasing directly through our website or authorised affiliate links.
1. Delivery
We aim to dispatch orders as quickly as possible so you can begin your nutritional support without delay.
UK Standard Delivery
Estimated delivery time:
2–4 working days after dispatch.
Delivery times are estimates and may vary due to courier delays outside our control.
Tracking details will be provided where available.
2. Changing or Cancelling an Order
If you need to change or cancel your order, please contact:
If your order has not yet been dispatched, we will amend or cancel it free of charge.
Once dispatched, the returns process below applies.
3. 28 Day Returns
You have the right to cancel your order within 28 days of receiving your goods under UK consumer regulations.
Due to hygiene and food safety requirements, consumable products must meet the conditions below.
4. Returns Eligibility
Products may be returned where:
- Unopened
- Hygiene seals remain intact
- Packaging is in resaleable condition
Returns must be requested within 28 days of delivery.
Because Alevere Nutrition products are consumable food supplements, we cannot accept returns where:
- Packaging has been opened
- Individual sachets or bars have been removed or consumed
- Hygiene seals have been broken
This protects product safety for all customers.
5. First-Time Purchase Satisfaction Promise
If you are trying Alevere Nutrition products for the first time and are unhappy, please contact us within 14 days of delivery.
Our team may offer:
- Product advice
- Replacement products
- A discretionary goodwill refund or account credit
This applies to first-time purchases only.
This does not affect your statutory consumer rights.
6. How to Return an Item
Please contact Customer Support before returning any items.
Include:
- Order number
- Product details
- Reason for return
We will provide return instructions and a Returns Authorisation reference.
Customers remain responsible for returned goods until received by Alevere Nutrition Limited.
Tracked postage is recommended.
7. Return Postage Costs
If returning because you changed your mind:
- Return postage is the customer’s responsibility
If items were:
- Damaged
- Faulty
- Incorrect
Alevere Nutrition Limited will reimburse reasonable return postage costs.
8. Refunds
Once goods have been received and inspected:
- Refunds will be processed within 14 days
- Refunds are issued to the original payment method
- Delivery charges are refunded only where legally required
9. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours.
We may request:
- Photographs
- Batch numbers
- Packaging information
Where confirmed, we will arrange replacement or refund.
10. Promotional and Affiliate Orders
Orders placed through affiliates, discount codes, or promotions are covered by this policy.
Free gifts or promotional items must also be returned when requesting a full refund.
11. Fair Use & Abuse of Returns
Alevere Nutrition Limited operates a customer-focused satisfaction approach designed to support genuine customer concerns.
We monitor return and refund activity to protect customers and our affiliate programmes.
We reserve the right to:
- Refuse discretionary refunds or goodwill gestures where refund requests appear excessive or repeated
- Decline future orders where return activity suggests misuse of our policies
- Request additional information before processing refunds where unusual ordering patterns are identified
This does not affect your statutory consumer rights.
12. Order Use and Account Protection
Alevere Nutrition products are supplied for personal consumer use unless purchased through an authorised partner or wholesale agreement.
We reserve the right, at our sole discretion, to:
- Cancel or refuse orders
- Refuse discretionary refunds or credits
- Restrict promotional offers or affiliate benefits
- Suspend or close customer accounts
Where we reasonably believe:
- Products are being purchased for unauthorised resale or redistribution
- Ordering or refund activity appears excessive or inconsistent with normal consumer use
- Promotional or affiliate programmes are being misused
- There has been a breach of these Terms or applicable policies
This does not affect your statutory consumer rights.
13. Contact Us
Customer Support:
info@alevere.com
Alevere Nutrition Limited